AI Powered Emailing

In IT service operations, teams handle a flood of emails daily — ticket updates, internal notes, and customer replies. Manual drafting slows response time and can lead to mistakes.

This AI powered emailing tool built in Retool uses OpenAI or Google Gemini to:

• Auto-draft ticket responses
• Rewrite technical text to be clearer for end users
• Translate replies to fit global teams
• Keep response tone formal, friendly, or concise

The whole workflow stays inside your internal dashboard — no more copy-pasting into Gmail or Outlook.

• Rich Text Editor / Text Area – write or paste the draft
• Buttons – Rewrite, Summarize, Translate, Send
• Dropdown – select tone or target language
• Tag – mark AI Suggested edits
• Table – show recent sent emails (subject, status, date)
• Modal / Confirmation – approve before sending