The Sandwich Club: Streamline Community Management with Ease

Introduction

The Sandwich Club empowers caregivers with AI-powered answers and peer support on topics from dementia and finances to parenting and emotional well-being. As contributions and membership grew, they needed a system to better manage users, Q&A posts, comments, and care topics—all while protecting privacy and boosting engagement.

Problem

The team at The Sandwich Club faced several operational headaches:

• User management chaos: Tracking memberships, free access via contributions, and user roles was inefficient.
• Content overload: Q&A posts, comments, and diverse care topics were scattered and hard to moderate.
• Privacy concerns: They handle sensitive caregiving discussions—data security and anonymity are critical.
• Engagement blind spots: No real-time insight into trending questions, active users, or content gaps.

These issues made it tougher to maintain a safe, supportive space for caregivers and slowed down growth.

Solution

Retoolers built a consolidated community management system that puts everything—users, posts, topics, and comments—under one roof. The platform includes:

• User Management: Handle roles, subscriptions, free access via contributions, and user status—all with ease.
• Post & Topic Moderation: View, categorize, and manage Q&A posts and care topics quickly.
• Comment Control: Approve, flag, or hide comments in a few clicks to maintain community standards.
• Privacy-First Design: Built-in anonymization for posts and comments, plus strict access controls.
• Engagement Insights: Visualize active users, popular topics, and comment volume in real time.

Key Features

• Unified Dashboard: One hub for users, Q&As, topics, and comments.
• Efficient Moderation: Tag, approve, or hide sensitive content with ease.

Impact

The tool improved team efficiency by giving clear visibility into their work. It made processes smoother and allowed them to get exactly what they needed without extra steps.

Outcome

The team is now more productive with faster communication and reliable delivery. Having a dashboard they can trust helps them focus on what matters while staying on top of key tasks.